Privacy Policy

Taj Al Sham Restaurant
Last Updated: 8/11/2024

Introduction
At Taj Al Sham Restaurant, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our restaurant, use our website, or interact with us in any other way. This policy aligns with the Data Protection Act (2018) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following types of personal data:

• Personal Identification Information: When you make a reservation, place an order, or contact us directly, we may ask for your name, email address, phone number, and any other relevant details.
• Transaction Data: Information related to any purchases, orders, or reservations, including payment details.
• Technical Data: When you visit our website, we may collect information such as your IP address, browser type, and browsing behavior.
• Marketing Preferences: Information on your communication preferences, including whether you’d like to receive promotions or updates from us.

2. How We Use Your Information

We use the personal information collected for the following purposes:

• To Fulfill Orders and Reservations: To process your orders, manage reservations, and deliver our services efficiently.
• Customer Support: To respond to inquiries, manage complaints, and improve customer service.
• Marketing Communications: With your consent, we may send you emails about special offers, events, or updates. You may opt out of these communications at any time.
• Website Optimization: To monitor and improve our website’s functionality and enhance user experience.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties unless:

• We have your explicit consent.
• It is necessary for completing a service you’ve requested (e.g., delivering an online order).
• We are required by law to disclose information (e.g., for compliance or legal processes).

When necessary, we may share your information with trusted third-party providers (e.g., payment processors, delivery services) who assist in operating our restaurant and website. These providers are required to protect your data and only use it for the services they perform for us.

4. Cookies

Our website uses cookies to improve user experience and gather data on site usage. Cookies allow us to track the pages you visit and improve the functionality of our website. You can control cookie preferences in your browser settings. For more details, please see our [Cookie Policy].

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. However, while we strive to protect your data, we cannot guarantee absolute security due to the inherent nature of the internet.

6. Your Rights

As a customer in the UK, you have certain rights regarding your personal data, including the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectify: Ask us to correct any inaccurate or incomplete data.
• Delete: Request that we delete your personal data in certain circumstances.
• Restrict Processing: Limit how we use your data.
• Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Taj Al Sham Restaurant
Address: 203-205 The Vale, London W3 7QS, UK
Phone: 0204 619 7278

Email: info@tajalsham.co.uk